Thank you for choosing Dawood Fragrances! We strive for your complete satisfaction and offer a straightforward return and exchange policy.

Returns and Exchanges

- Free Returns: We offer hassle-free returns within 7 days from the date of shipping. 

- Shipping Costs: Please note that original shipping costs are non-refundable, and customers are responsible for return shipping charges.

- One-Time Exchange: Each return/exchange is a one-time process. Once an item has been exchanged, it cannot be returned or exchanged again.

- Processing Time: Return and exchange requests are processed within 3-5 working days from the date we receive your returned item.

- Exchange Delivery Charges: For exchanges, customers are responsible for any delivery charges associated with the new item.

Non-Returnable Items

-Tester Boxes are not eligible for return or exchange.

Return Shipping Guidelines

- Customers are responsible for arranging their return through a reputable courier service to our address. 

- Personal drop-offs are not accepted.

- Please provide us with tracking information for the return package to ensure a smooth return process.

At Dawood Fragrances, we are committed to offering exceptional service. If you have questions or need assistance, please don’t hesitate to contact us. Your satisfaction is our priority!